Frequently asked questions to help you buy a voucher, a gift box or an item - LE CHAMBARD
Are gift boxes sent immediately after purchase?
LE CHAMBARD gift boxes are sent instantly by email or by post according to your choice. You can opt for immediate email delivery if you are looking for a gift box to offer at the last minute. LE CHAMBARD.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for a gastronomic experience, an overnight stay with a spa, or a moment of relaxation at the winstub, within our establishment LE CHAMBARD.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is perfectly possible to send the gift check directly to the beneficiary without them knowing the amount. To do this, select the 'Hide the amount' option when placing your order at LE CHAMBARD.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or opt for in-store pickup when finalizing your order at Le Chambard.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, with the possibility of instant delivery by email or postal mail. Take advantage of our wide range of boxes to please your loved ones at Le Chambard.
How do I create a group fund and invite people?
To create a kitty and invite friends and family to contribute, select the dedicated option during your online purchase. You can then share the kitty by email or via a personalized link. Participants will be able to contribute to the purchase of a gift box to discover the unique experience of our establishment LE CHAMBARD.
How can I choose the amount for a gift card?
To choose the amount for a gift certificate at LE CHAMBARD, select from the available options according to your budget. You can also opt for a free amount with the pleasure gift voucher.
How can I log in to my account?
To access your account on our website, use your email address and password on the login page. If you forget your password, use the reset option to create a new one. You will then be able to manage your LE CHAMBARD gift boxes with ease.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at our establishment LE CHAMBARD.
Can I purchase multiple gift vouchers at the same time?
You can absolutely purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones to discover the universe of Le Chambard.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the desired item. You can also empty your entire cart using the dedicated option, at LE CHAMBARD.
How do I purchase or give a gift box?
To offer a LE CHAMBARD gift box, select your box, add it to the cart, and complete your order. You can customize the box with a message before sending it by email or postal mail, depending on your preference. Enjoy our wide range of boxes to discover the gastronomic and spa universe of our establishment LE CHAMBARD.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a gift certificate at LE CHAMBARD in Kaysersberg, allowing the recipient to choose among our various gastronomic, accommodation, or spa experiences according to their preferences.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. At LE CHAMBARD, these conditions are clearly stated in the details of your order.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours, for an unforgettable stay at LE CHAMBARD.
Is the gift box customer service reachable by phone?
LE CHAMBARD's customer service is reachable by phone from Monday to Friday, 9 AM to 6 PM, as well as by email or through an online form.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information. Fully enjoy your experience at our establishment LE CHAMBARD.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. Opening hours are indicated on the contact page of our establishment LE CHAMBARD.
Is there a dedicated customer service for gift boxes?
LE CHAMBARD provides you with a dedicated customer service for any questions regarding the use of your gift box. You can receive personalized assistance by phone, email, or through our online form. Enjoy your experience at LE CHAMBARD to the fullest.
Is there a dedicated FAQ for gift boxes?
This FAQ answers your questions about using your gift box at LE CHAMBARD. You will find information about its validity, the included services, and much more. Make the most of your experience at LE CHAMBARD.
Is spa access included in my gift box?
Access to the spa is included in some LE CHAMBARD gift boxes, such as the 'Chambard Experience' box which includes a relaxing moment at the spa with massages. Check the details of your box to confirm this service at our establishment LE CHAMBARD.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other customers of our establishment LE CHAMBARD, subject to the specific conditions of each gift box.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are specified in the box itself or in the information booklet that comes with it. You will find all the necessary information to fully enjoy your experience at LE CHAMBARD.
Is parking included in my gift box?
Parking is not included in the LE CHAMBARD gift boxes. You can park near our establishment LE CHAMBARD.
Is breakfast included in my gift box?
Breakfast is included in the "Chambard Experience" gift box, which offers two nights with breakfasts, a gourmet dinner, a dinner at the Winstub, and a relaxing moment at the spa. For the other gift boxes, breakfast is not included in the services offered by LE CHAMBARD.
Is special attention given to the recipient of a gift box?
The recipient of a gift box at LE CHAMBARD will enjoy a tailored experience, with special attention paid to every detail for an unforgettable stay. Whether it's a gastronomic dinner, an overnight stay, or a relaxing moment at the spa, the establishment is committed to providing a warm and personalized welcome, respecting Alsatian traditions. Make the most of your stay at LE CHAMBARD.
Is a welcome drink included in my gift box?
The presence of a welcome drink depends on the conditions of your gift box. At LE CHAMBARD, we warmly welcome you for an unforgettable gastronomic and spa experience in Alsace.
Should we bring towels to the Spa?
The towels are provided by the establishment LE CHAMBARD.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Customization options are available for each box, and you benefit from instant delivery by email or postal mail. Take advantage of this opportunity to offer a unique experience to your colleagues at our establishment LE CHAMBARD.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either by email or by mail. The boxes are available in digital or paper format, with instant email delivery for last-minute purchases. Le Chambard offers a wide range of customizable boxes to delight your loved ones or colleagues.
Do you offer preferential rates for bulk purchases?
Discount rates are applied for bulk purchases of gift boxes at Le Chambard, with a customized quote based on the ordered volume.
Do you offer an advantageous and personalized solution for works councils (CSE)?
LE CHAMBARD offers advantageous and personalized solutions for employee committees, with preferential rates and customization options for gift boxes of stays, gastronomy, and spa. Degressive rates apply for bulk purchases, with a personalized quote based on the ordered volume. LE CHAMBARD.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, we update the details associated with your order. Please send us your order number and the new email address. The conditions of the establishment LE CHAMBARD apply.
How can I leave a review for my gift box?
To share your feedback on your experience at LE CHAMBARD, log in to your customer account. This way, you can contribute to our community and let us know your thoughts on your stay, dinner, or relaxing moment at the spa. Your opinion matters to us, LE CHAMBARD.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our official Le Chambard website or send us a message via our online form. Our gift boxes offer numerous advantages, such as instant delivery by email or postal mail, and the customization of the boxes. Le Chambard.
Is there a dress code for the gift box?
The dress code at Olivier Nasti's gastronomic restaurant is elegant, while casual attire is appropriate at the Winstub. Swimwear is required for the spa. This information is valid for our establishment LE CHAMBARD.
From what age can I get a treatment?
The minimum age to receive a spa treatment at LE CHAMBARD is generally 16 years old. This information is valid for our establishment LE CHAMBARD.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required when you visit LE CHAMBARD.
How can one access the hotel from the airport?
To access the hotel LE CHAMBARD from the airport, you can choose to take a taxi or rent a car. The establishment is located in Kaysersberg, Alsace, near Colmar, in a picturesque setting between vineyards and mountains, making it an ideal destination for a relaxing and gourmet stay.
Is the establishment accessible to people with reduced mobility?
The establishment LE CHAMBARD is accessible to people with reduced mobility, with rooms and spaces designed to provide optimal comfort for all visitors.
Are pets allowed in the establishment?
Pets are allowed in our establishment LE CHAMBARD, provided that the specific conditions of the hotel are respected.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box, directly on the website of the establishment LE CHAMBARD. You will find the gastronomic options offered by the starred chef Olivier Nasti, as well as the Winstub menus and spa experiences.
What are the hours of operation?
The opening hours of LE CHAMBARD vary depending on the service. For the gourmet restaurant, the Winstub, or the spa, you can check the opening hours directly on the official website of LE CHAMBARD.
Is there parking available near the establishment?
LE CHAMBARD has a private parking lot for its customers, located immediately near the LE CHAMBARD establishment.
What are the delivery methods for gift boxes/vouchers?
The LE CHAMBARD gift boxes can be sent instantly by email or by mail according to your preference. You can customize your gift boxes for a unique touch, with the guarantee of the best rate at LE CHAMBARD.
Is postal delivery offered?
The postal delivery of our gift boxes is offered by LE CHAMBARD. You can choose between instant email delivery or postal delivery according to your preferences.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for stays, gastronomic experiences, and relaxing moments at the spa. Shipping is possible only in Metropolitan France, with instant delivery by email or by mail. To discover our offers, explore our selection of LE CHAMBARD gift boxes.
Is the gift box available in physical format?
The LE CHAMBARD gift box is available in physical format, with the possibility of a digital version for instant email delivery. You can customize your box to your liking, for a unique experience to offer at our establishment LE CHAMBARD.
Is the box presented in a neat packaging?
The LE CHAMBARD gift boxes are presented in an elegant and carefully crafted packaging, reflecting the refinement of our establishment LE CHAMBARD.
Is the gift box available in a digital format (e-gift box)?
You can offer a digital gift box for Le Chambard in Kaysersberg. Email delivery is immediate, allowing for quick gift giving, for a gastronomic or relaxing experience at our establishment LE CHAMBARD.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. Instant email delivery is available for last-minute purchases, or you can choose to have it delivered by post according to your preferences, at our establishment LE CHAMBARD.
Do you deliver gift boxes internationally?
We deliver gift boxes internationally, with varying shipping costs and delivery times depending on the destination. The book signed by Chef Olivier Nasti can only be shipped within Metropolitan France, but other gift boxes can be sent by email or mail, with instant email delivery for last-minute purchases. At LE CHAMBARD.
What are the delivery times for gift boxes by mail?
The LE CHAMBARD gift boxes are shipped within 24 to 48 hours by mail. The delivery times then depend on the destination. The gift boxes are offered to you with instant delivery by email or by mail, at your choice, for a gift experience without waiting with LE CHAMBARD.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. Delivery times are guaranteed for instant sending by email or by mail according to your choice, at our establishment LE CHAMBARD.
Is express delivery available?
Express delivery of your gift boxes is available via immediate email dispatch. You can also opt for postal delivery according to your preferences, at our establishment LE CHAMBARD.
How can I track my order?
You can track your order by logging into your account on our website. The Chambard gift boxes are sent instantly by email or by post according to your choice, with possible customization. The Chambard.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail, depending on your preferences. Delivery is immediate by email or within a few days by post, depending on your choice. Take advantage of this flexibility to offer an exceptional moment at Le Chambard.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is a few business days. You can also choose to send it immediately by email for instant delivery. Take advantage of this practical option to offer an exceptional moment at LE CHAMBARD in Kaysersberg.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box remains valid for a new reservation at our establishment LE CHAMBARD. You will be able to enjoy our services according to the conditions indicated at the time of purchase.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. At LE CHAMBARD, we invite you to check these details to fully enjoy your experience.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the establishment. The gift boxes from LE CHAMBARD offer great flexibility to fully enjoy the gastronomic, stay, or spa experience according to your wishes. You can choose from our different services offered by LE CHAMBARD.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. These conditions are specific to each box and are detailed at the time of your reservation at our establishment LE CHAMBARD.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions specified at the time of purchase. You will be able to fully enjoy your experience at our establishment LE CHAMBARD.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the conditions specified at the time of your reservation at our establishment LE CHAMBARD.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on availability and reservation conditions at the time of the request. This option allows you to enjoy a gastronomic experience or a stay at our establishment LE CHAMBARD.
Can I convert my gift box into a gift card?
The LE CHAMBARD gift boxes cannot be converted into gift certificates. You can use them to book a gastronomic experience, a stay, or a relaxing moment at the spa in our establishment LE CHAMBARD.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, LE CHAMBARD offers special gift boxes for events like Valentine's Day, Christmas, or weddings. Check out our online selection to discover the available offers, such as romantic getaways, gourmet dinners, or relaxing moments at the spa.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for all occasions, including birthdays, gatherings with friends, or weddings. You will find gastronomic experiences, stays, or relaxing moments at the spa to create unforgettable memories at our establishment LE CHAMBARD.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by LE CHAMBARD are official and guaranteed without intermediaries, with instant delivery by email or mail, and the best guaranteed price.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the LE CHAMBARD gift boxes are identical to those offered on site, whether for a stay, a gastronomic dinner, an experience in the winstub, or a relaxing moment at the spa.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability and conditions of the establishment. You can opt for a massage instead of a facial treatment depending on the possibilities at the time of your reservation at LE CHAMBARD.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of your gift boxes at LE CHAMBARD. The terms are specified during the order for a secure and tailored transaction at LE CHAMBARD.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. You can thus order our gift boxes with peace of mind, whether it's for a stay, a gourmet dinner, or a spa experience. At LE CHAMBARD, your peace of mind is our priority.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at LE CHAMBARD at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The gift boxes from LE CHAMBARD are specially designed to offer a unique experience in our establishment. They allow you to enjoy an overnight stay, a meal in our gourmet restaurant, or a moment of relaxation at the spa, all in an exceptional setting in Alsace. These boxes are an invitation to discover the excellence of our hotel-restaurant LE CHAMBARD.
Is it possible to pay in installments?
Payment in installments is possible according to the terms offered during your order at our establishment LE CHAMBARD.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You can choose to send your gift box by email or by mail according to your preferences. All our gift boxes are available on our official LE CHAMBARD website.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at Le Chambard.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments for our gift boxes are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at LE CHAMBARD.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on our official LE CHAMBARD website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box via PayPal, Apple Pay, or Google Pay, in addition to credit card payment. All payment methods are accepted for your convenience at our establishment LE CHAMBARD.
Can I receive an invoice after my purchase?
An invoice will be automatically sent to your email after your purchase at LE CHAMBARD. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. All our gift boxes are available on our official LE CHAMBARD website.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set. Check its validity and usage in the general terms and conditions of our establishment LE CHAMBARD.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You can choose immediate email delivery or postal delivery, depending on your preferences. All our gift boxes are available on our official LE CHAMBARD website.
Do you accept vacation checks?
LE CHAMBARD accepts vacation checks for the purchase of gift boxes, according to the establishment's conditions. You can check the payment terms directly on the product sheet of your LE CHAMBARD gift box.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order. This message will be included with the gift box for a unique touch, with the charm and elegance of LE CHAMBARD.
Can we add options to your gift box offers?
The LE CHAMBARD gift boxes can be customized to your liking. For example, you can add a dedication from Chef Olivier Nasti to his book or choose instant email delivery for a last-minute offer. Discover all available options in our selection of LE CHAMBARD gift boxes.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging for your gift boxes sent by mail, to make them even more exceptional. You can select this option during your online order to provide an unforgettable experience at LE CHAMBARD.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion, such as a birthday or a wedding. The Chambard gift boxes offer many advantages, including customization, to make your gift unique.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment LE CHAMBARD.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be issued subject to availability. LE CHAMBARD is committed to offering you a suitable solution to fully enjoy your experience.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. The terms of use are specified at the time of purchase, at our establishment LE CHAMBARD.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is perfectly possible to exchange a LE CHAMBARD gift box for another of equal or greater value, according to the terms of use. The boxes offer great flexibility to customize your gastronomic or relaxation experience in Alsace.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to LE CHAMBARD gift boxes, as they involve service provisions. These boxes are non-exchangeable and non-refundable, in accordance with LE CHAMBARD's policy.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box that has already been sent depends on the purchase conditions. At LE CHAMBARD, you can consult these conditions directly on your gift voucher or on our official website.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the box will be necessary to process your request quickly according to the conditions of the establishment LE CHAMBARD.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a gift box depend on how it has been used. To find out the exact terms, refer to the general terms and conditions of the gift box on its description page at LE CHAMBARD.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it can no longer be used. We recommend checking the establishment's conditions to know any possible extension options at LE CHAMBARD.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the purchase and reservation conditions of our establishment LE CHAMBARD.
How can I redeem the cashback?
To use your gift box, present it directly at the reception of our establishment LE CHAMBARD upon your arrival or when making a reservation.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the purchase conditions. At LE CHAMBARD, refunds are processed within 14 days after your request has been validated.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased at LE CHAMBARD are generally neither exchangeable nor refundable. They offer a unique experience within our establishment, with a selection of stays, gastronomy, and spa in Alsace.
Are there any dates excluded for gift boxes?
Some dates may be excluded for gift boxes depending on the availability at our establishment LE CHAMBARD. It is advisable to check the available dates when making your reservation to fully enjoy your experience.
Is booking with a gift box subject to availability?
The reservation with a gift box at LE CHAMBARD is subject to the establishment's availability. We recommend booking as soon as possible to guarantee your experience.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. You will then be able to fully enjoy your LE CHAMBARD gift box.
Do I need the gift box number to make a reservation with a gift box?
To use your gift box at LE CHAMBARD, you will need its number. This number is required to validate your reservation at our establishment LE CHAMBARD.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability of the establishment LE CHAMBARD. To fully enjoy your experience, we recommend booking in advance.
Can I use my gift box on holidays?
Using your gift box at LE CHAMBARD is possible on holidays, subject to the establishment's availability. To fully enjoy your experience, we recommend booking in advance.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment LE CHAMBARD.
Can I book online with my gift voucher?
Online booking with your gift box is possible depending on availability. You will be able to fully enjoy the LE CHAMBARD experience, with options such as a dinner at La Table d'Olivier Nasti or a relaxing moment at the Spa. At LE CHAMBARD.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible depending on availability. LE CHAMBARD welcomes you in its 5-star hotel, its Michelin-starred gastronomic restaurant, and its spa in Kaysersberg, Alsace.
Can I make a reservation by email with my gift box?
Reservation by email with your gift box is possible depending on availability and the conditions of the establishment LE CHAMBARD.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can modify your gift box to a box of equal or lesser value, according to the purchase conditions. This option is valid for all our boxes, whether it's a gastronomic experience, a stay, or a relaxing moment at the spa in our establishment LE CHAMBARD.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher. Any additional supplements or options, such as extra massages or specific menus, are at your own expense. You will fully enjoy the LE CHAMBARD experience, with its gourmet restaurants and spa, at our establishment LE CHAMBARD.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It cannot be modified. Enjoy your experience at LE CHAMBARD to the fullest.
Can my gift box be used all at once?
Your gift box for LE CHAMBARD can be used all at once. This way, you can fully enjoy the experience offered, whether it's for a stay, a gourmet dinner, or a relaxing moment at the spa, depending on the box chosen.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for the services offered by the establishment LE CHAMBARD.
Is my gift box valid in only one establishment?
Your gift box is valid for a gastronomic experience, a stay, or a relaxing moment at the spa in our establishment LE CHAMBARD.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of your gift box. This service may be subject to an additional charge, to be confirmed during your reservation at our establishment LE CHAMBARD.
Can someone else use my gift box?
Your gift box is nominative and reserved for your exclusive use. It can only be used by you, the designated beneficiary. Fully enjoy your experience at our establishment LE CHAMBARD.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box depending on the services chosen. The terms are indicated on your box within our establishment LE CHAMBARD.
Is an ID required upon arrival when using a gift box?
Upon your arrival at LE CHAMBARD, you may be asked to present an ID to validate your gift box. This formality is common in our establishment, LE CHAMBARD.
Do you accept pets?
The presence of pets depends on the establishment's conditions. We invite you to check directly with the hotel or restaurant LE CHAMBARD.
How do I proceed with reserving my gift voucher?
To use your gift voucher at LE CHAMBARD, log in to your account on our website and follow the online booking steps. The specific conditions for each gift box are indicated at the time of purchase, at our establishment LE CHAMBARD.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box at LE CHAMBARD. You can place an order as a guest, while enjoying our wide selection of gift boxes and our instant delivery by email or postal mail. Enjoy the unique experience offered by our establishment LE CHAMBARD.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions, depending on availability and the conditions of the establishment LE CHAMBARD.
What are the check-in and check-out times?
The check-in and check-out times at LE CHAMBARD are set at 15:00 for check-in and 12:00 for check-out. These hours allow you to fully enjoy your stay at our establishment.
What services are included in a gift certificate?
The services included in a gift voucher vary depending on the chosen box set. You can enjoy stays, gourmet meals, moments in our winstub, or spa treatments, depending on the experience selected at our establishment LE CHAMBARD.
What is the difference between a gift box and a free amount voucher?
A LE CHAMBARD gift box offers you a choice among predefined experiences, such as a gastronomic dinner or an overnight stay, while an open amount voucher allows you to pay for a service up to the amount of your choice, for greater flexibility. Take advantage of these options to discover the services of our establishment LE CHAMBARD.
Are the terms of use clearly stated?
The terms of use for our gift boxes are available on our official website. We advise you to consult them carefully before your purchase to fully enjoy your experience at LE CHAMBARD.
How do I use a gift box during booking?
To use your gift box at LE CHAMBARD, simply mention your unique code when making a reservation. Specific conditions are detailed at the time of purchase, and the gift box can be sent instantly by email or by mail.
Can the gift box be transferred to a third party?
The gift box can be given to a third party. Simply indicate this during the order so that the recipient can fully enjoy the gastronomic and spa experience at LE CHAMBARD in Kaysersberg, Alsace.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box depends on the establishment's conditions. The gift boxes from LE CHAMBARD offer a unique experience in Alsace, with options for stays, gourmet meals, and relaxing moments at the spa. You can choose from various gift boxes to offer an unforgettable moment to your loved ones, with the possibility of customization to make the gift even more special.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment LE CHAMBARD.
What is the validity period of a gift box?
The LE CHAMBARD gift boxes are valid for 1 year from the date of purchase. This period allows you to fully enjoy the gastronomic, stay, or spa experience you are offering, at our establishment LE CHAMBARD.
Are children allowed?
Le Chambard welcomes children in its establishment. For specific information about the services and facilities dedicated to children, you can consult the official Le Chambard website.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of the gift box does not spend the full value, the remaining balance is not transferable. In case of exceeding the value, an additional payment will be requested according to the conditions of our establishment LE CHAMBARD.
Is the spa access private?
Access to the spa at LE CHAMBARD is included in certain gift boxes, notably the LE CHAMBARD experience box. You can enjoy a relaxing moment with massages at our establishment LE CHAMBARD.
What types of gift boxes do you offer?
We offer gift boxes for stays, gastronomic experiences, moments in the winstub, or spa wellness moments. You can choose from various options, such as a gastronomic dinner, a tea time, a book signed by the chef, or even a complete stay with overnight stays, meals, and massages. All these gift boxes are available for LE CHAMBARD.